399ded Privacy Policy

1 Introduction

Welcome to 399ded. This Privacy Policy explains how 399ded collects, uses, stores, and protects your personal information. By using the 399ded website or mobile app, you are considered to have accepted this Privacy Policy.

We believe data transparency is the foundation of user trust. That is why this policy is written in plain, straightforward language — outlining what data we collect, why we collect it, and how we keep it safe. No hidden practices, no complex legal loopholes.

This Privacy Policy applies equally to all 399ded services — including the website, mobile app, Live Casino, Sports Betting, bingo, and all other platforms.

2 What Information We Collect

399ded only collects information that is necessary to provide our services, ensure security, and meet legal requirements. We do not collect anything beyond what is needed.

Beyond the above, 399ded does not collect any other sensitive information — such as religious identity, political views, or health-related data.

3 How We Collect Data

399ded collects information in three main ways:

A) Information you provide directly

• Name, mobile number, and email address provided at registration.
• Identity documents uploaded for KYC verification.
• Payment details provided during deposits and withdrawals.
• Messages and complaints submitted to the support team.

B) Automatically Collected

• Your IP address and geographic location (for security purposes).
• Device type, operating system, and browser information.
• A log of which pages you visited on the platform and how long you spent on them.
• Gaming session data — bets, outcomes, and timestamps.

C) From Third Parties

• Transaction confirmation details from payment gateways (Mobile Banking, Nagad, Rocket).
• Risk assessment data from fraud detection services.
• Information received from regulatory authorities (where applicable).

4 Purpose of Data Use

399ded uses your information only for the specific purposes listed below — nothing else:

• Account management: Registration, login, password recovery, and account verification.
• Service Delivery: Processing deposits, facilitating betting, and completing withdrawals.
• Security & Fraud Prevention: Detecting suspicious activity and preventing money laundering.
• Legal obligations: Compliance with KYC and AML (Anti-Money Laundering) regulations.
• Support Services: Addressing your complaints and queries.
• Service Improvement: Analysing user experience to improve the platform.
• Promotional Communications: Bonus and promotional information is sent only with your consent.

5 Data Sharing Policy

399ded never sells your personal data. However, it may be shared in the following limited and specific circumstances:

• Payment Service Providers: Payment gateways such as Mobile Banking, Nagad, Rocket, and banks receive the information needed to complete transactions. They operate under their own privacy policies.
• Legal authorities: Data may be disclosed in response to a court order, government directive, or lawful request from a regulatory authority.
• Technology Partners: Server hosting and security providers may access limited data under strict confidentiality agreements.
• Fraud Detection Services: Specialized software analyzes limited data to maintain account security.

6 Cookies & Tracking Technologies

The 399ded website and app use cookies and similar technologies to enhance your experience.

Cookie Types:

• Essential cookies: Maintaining login sessions and storing security tokens — the site cannot function without these.
• Functional Cookies: Remembers your preferred language and game settings.
• Analytics Cookies: To understand which pages are visited and how often — this helps us improve the site.

You can disable cookies at any time through your browser settings. However, disabling certain essential cookies may reduce the functionality of the site.

7 Data Retention Period

399ded does not retain data longer than necessary. Retention periods are as follows:

• Account information: For the duration of active account + 5 years after closure (for legal reasons).
• Financial transaction records: 7 years (required under AML and tax regulations).
• KYC documents: 5 years after account closure.
• Support Conversations: 3 years.
• Technical Logs: Up to 12 months.
• Marketing Data: Withdrawn consent results in immediate deletion.

Once the applicable retention period expires, your data is securely deleted or anonymized in a way that makes it impossible to identify any individual.

8 Your Rights

As a 399ded user, you have the following rights over your own data:

9 Protection of Minors

399ded strictly prohibits all forms of gaming for users under 18. To protect minors, we take the following measures:

• Age is verified at the time of registration.
• Date of birth is verified during the KYC process.
• Additional verification documents may be requested in suspicious cases.
• Any account found to belong to a minor is immediately suspended and all associated transactions are cancelled.

If you become aware that a minor is using 399ded, please notify our support team immediately.

10 Third-Party Links

The 399ded platform may have integrations with third-party payment gateways or game providers. These third parties operate under their own privacy policies, and 399ded is not responsible for their data practices.

We recommend reading the privacy policy of any third-party service before using it. 399ded only guarantees data protection on its own platform.

11 Policy Changes

399ded reserves the right to update this Privacy Policy, in part or in full, at any time. When changes are made:

• The "Last Updated" date at the top of this page will be revised accordingly.
• A notification will be sent to your registered mobile number or email for any significant changes.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend visiting this page regularly. If you do not agree with any changes, you may request to close your account.

12 Contact

For any questions, complaints, or requests regarding our Privacy Policy, please contact our support team:

• Email: [email protected]
• Live Chat: Chat with us directly via the website or app.
• Support Hours: 24/7, every day of the week.

We will process your privacy-related requests within a maximum of 30 business days. For urgent security matters, we aim to respond even sooner.